Client Success & Support Specialist

Join Rewardz as a Client Success & Support Specialist and become the driving force behind exceptional client experiences in Bali’s dynamic business landscape. In this role, you’ll bridge the gap between our innovative solutions and client success, ensuring seamless integration and maximizing client satisfaction. Based in Bali, you’ll work closely with a diverse range of clients, from local businesses to international corporations, helping them leverage our cutting-edge technology to achieve their goals.

As a Client Success & Support Specialist at Rewardz, you’ll be at the heart of our operations, daily interacting with clients to understand their needs, provide tailored solutions, and offer ongoing support. You’ll use tools like Salesforce, Zendesk, and Slack to streamline your workflow and deliver exceptional service. This is your chance to make a tangible impact on our clients’ success while growing your career in a vibrant, fast-paced environment.

Rewardz is a rapidly growing company in the rewards and loyalty industry, known for our innovative approach and commitment to excellence. We’re looking for a proactive, client-focused professional who thrives in a dynamic environment and is passionate about delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional client support, ensuring clients understand and effectively use our solutions.
• Act as the primary point of contact for clients, addressing their queries and concerns promptly and professionally.
• Monitor client engagement and satisfaction, identifying opportunities for improvement and implementing solutions.
• Collaborate with the sales and product teams to ensure seamless onboarding and integration of our solutions.
• Conduct regular check-ins with clients to understand their needs and provide tailored recommendations.
• Use Salesforce to manage client interactions, track progress, and ensure timely follow-ups.
• Leverage Zendesk to provide efficient and effective support, resolving issues and escalating them as needed.
• Utilize Slack for internal communication, ensuring smooth collaboration with team members.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in client support, customer success, or a related role.
• Proven track record of delivering exceptional client experiences and driving client satisfaction.
• Strong understanding of CRM systems, particularly Salesforce.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proficiency in English, both written and spoken.
• Familiarity with Zendesk and Slack is a plus.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

🛠️ Keahlian

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